FAQ
What is sterling silver?
Sterling silver is an alloy of at least 92.5% pure silver. It is the standard for fine silver jewellery.
How do I care for my ring?
Sterling silver changes over time. It may tarnish when exposed to air, moisture, and chemicals. This is natural to the material, and part of how a piece ages with wear.
To keep your ring bright, store it in its box or pouch with the polishing cloth provided, and gently buff away any tarnish as it appears.
Where is your silver sourced?
Our silver is sourced in Australia.
How do I find my size?
Your BERIT ring is made to sit over your Oura ring, so it follows your Oura ring size. Choose the same size as your Oura ring at checkout. You can find it on your original Oura order.
If you do not yet have an Oura ring, we recommend ordering one first.
What if I upgrade my Oura ring?
Our rings are made to last, though we know Oura rings are replaced in time. If you move to a new one, write to us at customercare@berit.shop and we will offer a $100 AUD credit towards your next BERIT ring.
What smart rings do you support?
We currently make rings for the Oura Ring 4 and Oura Ring 5.
If you wear another smart ring, write to us at customercare@berit.shop and tell us which one. It helps us decide which rings to make next.
Can I charge my Oura ring with my BERIT ring on?
Take your BERIT ring off during charging, and let it rest in its box or pouch. The Oura charger requires a close fit.
Will my Oura ring stay connected while wearing BERIT?
Yes. Your Oura ring stays connected to its app as normal.
Can I order rings in gold?
Gold rings can be made by request, at a higher cost. Write to us at customercare@berit.shop to talk it through.
When will my order ship?
Every ring is made to order. You can see the current timing for each ring model and size on its product page.
Check our Shipping page for more info.
How do I update my order details?
If you need to change the contact or shipping details you entered at checkout, write to us at customercare@berit.shop as soon as you can after ordering, and we will update them where possible.
Can I return my ring?
Because every ring is made to order, we are not able to accept returns for a change of mind.
If your ring arrives faulty, or your order is not what you expected, write to us at customercare@berit.shop.
Check our Returns page for more info.
What shipping methods do you offer?
We ship across Australia with Australia Post.
International orders are not open yet, though you can join the waitlist for your country, and we will write to you as soon as we do.
Check our Shipping page for more info.